Refund policy

We take pride in our handcrafted candles and want you to be completely satisfied with your purchase. If your candle is damaged, our return policy is outlined below.  Please include your order number in your email.  We will make every reasonable effort to ensure our customers are satisfied.

Please contact us at sales@suncandleco.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return.  We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.